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| The Relationship between the Degree of Importance of Service Dimensions and Attributes and the Zone of Tolerance of Hospital Patients: An Empirical Research on the Quality of Hospital Service. |
International Journal of Innovation in Management |
2017 |
| “A Fuzzy Multiple-criteria Decision-making System for Analyzing Gaps of Service Quality.” |
International Journal of Fuzzy Systems |
2015 |
| “Performance Evaluation and Improvement Strategy Analysis of Service Quality: A Fuzzy Multiple Criteria Decision-Making Model.” |
Finance and Economics Conference 2012 |
2012 |
| “Using a Fuzzy MCDM Model to Evaluate Customers’ Perceived Credit Card Services.” |
Finance and Economics Conference 2011 |
2011 |
| “A gap analysis model for improving airport service quality.” |
Total Quality Management & Business Excellence |
2011 |
| “New Financial Service Development for Banks in Taiwan Based on Customer Needs and Expectations.” |
The Service Industries Journal |
2011 |
| “A Novel Hybrid Model Based on DEMATEL and ANP for Selecting Cost of Quality Model Development.” |
Total Quality Management & Business Excellence |
2010 |
| “The Sustainability Balanced Scorecard as a Framework for Selecting Socially Responsible Investment: An Effective MCDM Model.” |
Journal of the Operational Research Society |
2009 |
| “A Study of the Selection Criteria for ERP Systems.” |
International Journal of Business and System Research |
2009 |
| 『探討台灣企業社會責任表現與財務績效表現兩者的變動之關係』 |
致遠管理學院學報 |
2006 |
| 『台灣上櫃轉上市公司流動性之成交量分析』 |
2005商管與資訊研討會 |
2005 |